Frequently Asked Questions (FAQ)
1. How can I place an order?
To place an order, simply select the desired product and add it to your shopping cart. Then proceed to checkout, enter your contact information, and choose a payment method. After confirming your order, we will contact you to finalize the details.
2. Who handles the delivery?
Delivery is handled by reliable logistics partners we collaborate with. After shipping, we will forward your details to our partners who will perform the delivery. You will receive a tracking number to monitor your shipment.
3. What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, Maestro) as well as through other secure online payment systems.
4. Can I cancel or change my order?
Yes, you can cancel or modify your order within 24 hours after confirmation. After that, we cannot guarantee changes as the order may already be in processing or shipping.
5. How can I return a product?
If you are not satisfied with a product or wish to return it, you can do so within 14 days of receipt. The product must be in its original packaging and unused. Please contact our customer service for return instructions.
6. What warranty do you offer for your products?
All our products come with a quality guarantee. If an item is defective or does not match the description, we offer a return or exchange in accordance with applicable German laws.
7. Where can I get help if I have a problem with my order?
If you have any problems with your order or need additional information, please contact our customer service at +12047749883 or by email at [email protected].
8. Where can I find information about your company?
Detailed information about our company, our mission, and how we work can be found on the "About Us" page of our website.
9. Do you offer training or workshops?
Yes, we offer training programs and workshops on woodworking. More information and registration options can be found on the "Training & Workshops" page of our website.